My order has not arrived?
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Occasionally a carrier
will scan a package as delivered before it arrives at the final destination.
When this happens, the package is usually delivered within the next few
business days.
If you've waited a couple more days and you still don't have the package:
• See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
• Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request re-delivery or pick up the package.
• Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS or USPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS or USPS and see if this is possible.